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November 2017

Four key questions to consider for successful digital

The majority of “analog-native” companies are struggling to become digitally mature enough to compete with “digital-native” rivals. How can they adapt strategies, business models, organizational structures and capabilities to remain competitive and ...
Strategy, Organization & transformation, Digital company transformation
November 2017

Integrating lean principles into digital transformation

With the advent of digital, many organizations are looking to move away from lean management, in search of more radical performance gains. This article explains why lean principles are still vital, and how integrating them into digital transformation...
Digital company transformation, Operations management
November 2017

“E-lectric” customers

Understanding customers’ online engagement with their power and gas utilities: The case of Spain

”Utilities, brace for the online impact.”The shift to online channels has long since ceased to be a current topic among companies in retail and banking, for example. These companies have redefined the customer relationship model, not only in their industries, but in other sectors as well...
Marketing & sales
November 2017

The advent of consumer owned genetic profiles

Personal genetic services due for explosive growth

Access to genetic information is becoming critical to the effectiveness of a new wave of medical treatments that are becoming available now. Personalized genetic services companies will act as a disruptive forces that are consumerizing genomic testing and driving rapid transformation...
Healthcare & life sciences
October 2017

Beyond carrots and sticks

Unlocking safety gains through understanding irrational behavior

Many organizations that have undertaken safety improvement initiatives have found that while easy wins are typically accomplished early on, further progress often becomes increasingly difficult. Safety improvement typically depends on changing human behavior, which is driven by underlying...
Risk
October 2017

Efficiency & effectiveness in rail operations

The role of long-term capex planning and major asset renewal and replacement

In this Viewpoint, we examine the challenge faced by major rail operators in Asia as they seek to address the unavoidable reality of aging assets, while at the same time delivering major capital projects. We then highlight the role that effective long-term capex planning and execution can...
Travel & transportation
October 2017

Seizing the digital opportunities in pharma

Preparing your organization and monetizing the digital technologies

Digitalization in healthcare is booming, and creates unprecedented opportunities to further improve health standards and accessibility. Still, large pharma companies are confronted with the challenge of selecting, funding and developing the right projects among myriad initiatives: What is the right...
Healthcare & life sciences, Strategy, Organization & transformation
October 2017

Digital transformation in developing countries

Promotion and adoption should be the main actions for companies and government

We believe it is a mistake to equate the digital-economy development needs and implications of Latin America (and other developing countries) with those of developed economies. These differences are not only based on the purchasepower gaps that every businessperson is aware of, but also how all...
Public services, Technology & innovation management
October 2017

How to scale your Agile right

Successfully implementing Agile in large corporations

Being capable to react to change with agility is a key requirement for all companies onboarding digital business models or digital products and processes. It is becoming even more of a necessity to compete. Yet large and grown companies, in particular, see many challenges with the necessary balance...
Technology & innovation management, Information management
October 2017

Car sharing in China: another storm in city mobility

The booming car-sharing business in China, its challenges and key success factors

After Didi acquired Uber China in 2016, the fierce battle between the two chauffeur giants came to an end, resulting in a large customer pool that was well educated on new urban mobility. Now the battle in city mobility continues, with another storm coming in – car sharing. Arthur D. Little...
Automotive